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Auto Reply Sugar Reset Password Suggested Revision

The Auto-Reply that users get when trying to reset their Sugar Password needs revision.  Compare the old one to the suggested one.  The old one uses the names "ecConnect" and "Sugar" interchangeably in a way that confuses Agents and Users.  These suggested changes (in yellow) strive to eliminate any ambiguity.


CURRENT MESSAGE

 

From: ecConnect <donotreply@ecclacolorado.org>

Subject: Your Sugar ecConnect User Information

­­­­­­­­­­­­­­­­­­­­­­­­­­­Welcome to ecConnect, the Early Childhood Council SugarCRM database!

Before you login for the first time, please review the Getting Started resources here:

Support Webinars and Module Guides: http://support.ecclacolorado.org/

Here is your account username and temporary password:

Username : JDoe

Password : uAd8Gv

https://sugar.ecclacolorado.org

After you log in using the above password, you will be required to reset the password to one of your own choice.

If you have any questions, please contact support@ecclacolorado.org, and we will typically respond within 1-2 business days.

Thank you!

ECCLA Support Team


 

SUGGESTED MESSAGE

 

From: ECCLA Support <donotreply@ecclacolorado.org>

Subject:  Sugar Password Reset

OR

Subject:  Sugar Temporary Password

Welcome to Sugar CRM, the Early Childhood Council database!

Before you login for the first time, please review the Getting Started resources here:

Support Webinars and Module Guides: http://support.ecclacolorado.org/

Here is your account username and temporary password:

Username : JDoe

Password : bEd8Kv

https://sugar.ecclacolorado.org

After you log in using the above password, you will be required to reset the password to one of your own choice.

If you have any questions, please contact support@ecclacolorado.org, and we will typically respond within 1-2 business days.

Thank you!

ECCLA Support Team

 

 


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